Shipping, Payment and Return Policies

 

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Payment 

 

We accept PayPal payments as well as most credit cards.

Shipping

 

World-Wide Flat Rate Shipping. Only 5$ per order!

 

1. Armattan ships everywhere, world-wide. As long as you have a shipping address linked to your payment, we will ship. We do not ship to addresses that are not linked to your PayPal or credit card. So make sure you have the correct address tied with your payment. We will not accept requests to ship to alternate shipping addresses.

2. Only $5 Shipping.* Whether you order one small set of propellers or five complete builds, the cost of shipping is $5 per order. We are not responsible for customs fees.

3. If you decide to place a second order to add to your first order, the $5 duplicate shipping fee will not be refunded. This is because we take shipping quickly very seriously. Orders are often packed and labeled within one hour after they are received. Adding to your order often means wasting shipping labels and packaging material. As such, shipping fees are not refundable and multiple orders are subject to multiple shipping charges.

4. You will be notified when your order is shipped. If you order parts, shipping usually takes place on the same day or the following day (not including weekends). 

5. The tracking system for the $5 shipping worldwide does not always work very well. It may take a while before the tracking status is updated. Sometimes, it is not updated until after the items are received. But the shipping method itself is highly reliable. The tracking number may or may not be traceable through your own country's postal service. For international orders, shipping time usually varies between 7 and 14 business days. This is not always the case, however. Delays do occur, often due to national holidays. If you do not have your order within 20 business days, you may contact us. But please check with your local post office first, to see if they are holding it due to failed delivery attempt.

6. All orders require signature upon delivery so someone will need to be home when your order is delivered.



Please enter your tracking number here to track your order with 17track.netPlease allow 48-72 hours for your tracking information to be updated.

 

17track tips&pointers: 
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***If you are not comfortable with such terms, maybe consider not placing an order and using other hobby stores that have better, albeit more expensive shipping methods.  Look up our reseller's page, too, as you may be able to order what you need from your own country :) And read about us, too!!! We have a very good reputation and we're very serious about shipping quick and offering the most personalized service in the industry. 

 

*** Important note for customers in South Africa and Brazil

 

*It has been brought to our attention that the vast majority of shipments to South Africa and Brazil have been experiencing beyond reasonable delays. As a result, we can no longer offer the 5$ flat rate shipping to South Africa and Brazil. Flat rate shipping is set at $25 for Brazil, and $30 for South Africa. This is for speed shipping. This method takes 3-7 days to reach on average. We apologize for any inconvenience this may cause.

 

***Important note regarding warranty claims:
As a result of frame cloners, starting September 1, 2017, all warranty claims will need to have proof of purchase attached or else the warranty will not be valid. This rule is valid for the Rooster, Japalura, Chameleon, Morphite 155x FPV and MRP 130 FPV.  These are the 5 frames that are currently cloned and sold out of China. Sorry for any inconvenience this may cause.

 

Return and Exchange Policy


Q: Can I return some of these items I ordered?

A: Yes, only if the items are NEW and UNOPENED. Items must be returned within 14 days after receiving them. Returns are issued via a store credit. If you have opened any of the items we cannot accept them back unless your product is defective, which is a different case. If your package is NEW and UNOPENED, email us at support@armattanquads.com to request a RMA number. Then you can write the RMA number on the package and include a note in your package requesting a return with your order number. You should ALWAYS get tracking on your return package and hold on to the number! We can't issue a return for something that gets lost in the mail when you send it back. Also expect it to take 3-5 business days for your return to be processed once it arrives at our warehouse.


We will accept merchandise for return that was purchased only from Armattan Quads as long as the item is unopened and unused. Doing either of these voids possibility for return. Items returned must be in new condition with manuals, accessories and other items in the original packaging. We will not accept items that have been glued, adjusted, or tampered with from original form upon arrival. Returns are via a store credit.

If the item we sent you is defective when you receive the shipment, contact us immediately. For returned merchandise found to be genuinely defective, we will ship out a replacement free of charge. In almost all cases, we will work with you to debug your issue prior to accepting the return. On your initial email, please send us photos of your product, a detailed description of your issue, and a description of what you have already done to fix it. You may be required to ship the item back to us. Please obtain a tracking number when returning merchandise. We accept no responsibility for lost packages. In the event that a returned package does not make it back to us, Armattan Quads cannot be held responsible for the loss of merchandise throughout the process. We may not reimburse return shipping costs or refund shipping costs. Shipping and handling charges on all orders will not be refunded. We reserve the right to exchange, replace, or refund merchandise and not refund money if we deem that the merchandise has been misused or modified in any form. It is highly recommended that you inspect the products ordered upon receipt and identify and report any issues BEFORE you try to fly, modify, construct or use the product.