If you need product support, please read the FAQs first. You may also want to read the shipping section of the website as some of your questions may be answered there. And of course, the Armattan video tutorials are a great way to find answers for an array of topics.
Another great way to get a fast answer and help is to visit the official Armattan discussion group on RCGroups. Armattan pilots are very friendly and very helpful and many people find answers there.
Please familiarize yourself with the above resources before you send me an email with questions because it is highly likely that your question is already thoroughly answered.
If you cannot find an answer to your question, then you are more than welcome to contact us. W respond to support emails within one day or less. If you do not receive a response from me within 24 hours, please send us your inquiry again.
Email Contact: [email protected]
Alternate Contact: [email protected]
Telephone Contact: +88673487444
Frequently Asked Questions
Please read our FAQ before sending us a message.
We do not sell radios or batteries at this point. To fly our models you need a radio, batteries, a charger, and maybe your own receiver if your radio is not compatible with the receiver we stock. Currently we offer FRSky receivers and Spektrum receivers.
Lead time varies. It depends how many builds we have on order. It can be as fast as 3 days, or as long as 12 days or so. The average is somewhere in the middle.
Yes, we ship anywhere in the world. Shipping cost on any and all orders is 5$. Yes, you read that correctly. Only 5$ shipping on all orders world-wide*. Please read our shipping page for more info before ordering.
For the US, Europe, Australia, and Asia and Africa, the shipping times average 7-12 days. For Canada, it is faster. Please see our shipping page for more info.
Yes, you can email us to ask for speed shipping. It cost an average of 15$ to 20$ more for speed shipping worldwide. Available on request.
Of course. Our models are governed by the settings in the flight controller. Tame settings make for a tame model. All our models ship with fairly tame settings, but you may request extra tame settings if you are unsure whether you can handle it or not. Simply touch base with us via email or leave a note on your order about your required settings.
Most of our frames are warrantied for life. A badge signifying lifetime warranty can be found on each product page with a description of the parts covered. Some have partial warranty, other frames are warrantied from bumper to bumper. The warranty covers some metal parts and carbon fiber parts, not electronics.
The warranty is for life and for as long as our company is in operation. It doesn’t matter if a model is eventually discontinued over the years. The warranty holds true and valid.
Moreover, it is transferable and a no questions asked warranty. We do not care if you bought this frame new, used, or if if you found it in an old box in the attic. If it is broken, we will warranty it at no cost (5$ shipping cost). If your dog chews an arm to oblivion, we’ll warranty it. If your mother-in-law drives over the quad with her car, stay cool, we’ll warranty it. Put it in your will. We’ll warranty it. But we will not warranty it if you lose it, or if you can’t prove it is in your possession. For information on the easy steps to follow to submit a warranty claim, see our warranty page.
“To this day, Armattan frames remain the only frames to be truly warrantied for life in this industry. Not limited to x number of claims or to the shelf life of the models. Our lifetime warranty doesn’t apply to the shelf life of our models. It’s applies to that of pilots, their sons and grand sons. We’ll keep your frame in one piece. It’s a promise we’re proud to make and we’re not backing down.”
*Edit: September 1, 2017: As of results to frame cloners, all warranty claims will need to have proof of purchase attached or else the warranty will not be valid. This rule is valid for the Chameleon Ti, Rooster, Japalura, Chameleon, Morphite 155x FPV and MRP 130FPV. Sorry for any inconvenience this may cause.