In order to process a warranty claim, please send proof of purchase (not necessary, only if you have it) either by forwarding the email or sending a photo of your physical receipt, as well as a photo highlighting where breakage occurs. Here's exactly what we'll need and an example:
1. Full Name
2. Todays Date
3. Date of Purchase or Order number (if you have it)
4. The issue that you experienced with arrows pointing to the problem area(s)
5. Name of broken part
6. Your Signature
Your product photo should have a physical paper note in the same frame containing the six steps (not a digital alteration).
Along with the proof of purchase (if you have one), you can send this to our support address at firstname.lastname@example.org
***Note that we do not accept photo montage. Putting a picture of a broken part next to a picture of the handwritten note does not prove that the parts are in your possession. It could be any picture taken from the web.