In order to process a warranty claim, please send proof of purchase (not necessary, only if you have it) either by forwarding the email or sending a photo of your physical receipt, as well as a photo highlighting where breakage occurs. Here's exactly what we'll need and an example:
1. Full Name
2. Todays Date
3. Date of Purchase
4. The issue that you experienced with arrows pointing to the problem area(s)
5. Your Signature
Your product photo should have a physical paper note in the same frame containing the five steps (not a digital alteration).
Along with the proof of purchase (if you have one), you can send this to our support address at firstname.lastname@example.org
***Note that we do not accept photo montage. Putting a picture of a broken part next to a picture of the handwritten note does not prove that the parts are in your possession. It could be any picture taken from the web.