EDIT: January 2018
**** Please note that our warranty requirements have changed. In the same fashion as shown below (our previous version of requirements) you must also follow these simple steps:
Instructions: Take a picture of the damaged part on the fully assembled model. Then remove the broken part and use a sharp tool to scratch the surface of both sides of the broken part very visibly and significantly. (DO NOT scratch parts if you are not 100% sure it qualifies for replacement- Show us the break first if unsure.) Take a picture of both sides of the broken part you scratched up and send that to us. Total 3 pictures to send us with hand written signature in the frame to prove these parts are in your possession. Just as simple as before, just we make you scratch the parts to avoid duplicate claims. (yes, there are bad apples out there from time to time making it a tad harder on everyone else.)
Additional note: If you do not want to remove the part because you want to glue it and fly while you wait for your warranty replacement, it is fine. Just scratch the part on the frame just the same and send us the pics you get from that and we'll help you out.
In order to process a warranty claim, please send a photo of the frame highlighting where breakage occurs.
Here's exactly what we'll need as an example:
1. Full Name
2. Todays Date
3. Date of Purchase, order number or proof of purchase
4. The issue that you experienced with arrows pointing to the problem area(s)
5. Name of broken part
6. Your Signature
The broken part(s) need to be installed on the frame (no need to take it all apart). Please send pictures of the damage before you take anything apart or else your warranty claim may not be approved. Show us the carnage first, and after that you can take it apart and send pics of individual parts if you'd like.
Your product photo should have a physical paper note in the same frame containing the six steps (not a digital alteration).
Please also send proof of purchase (if you have it- not mandatory). To file a warranty claim you can email the above requirements to our support address at firstname.lastname@example.org
***Note that we do not accept photo montage. Putting a picture of a broken part next to a picture of the handwritten note does not prove that the parts are in your possession. It could be any picture taken from the web.
*** Additional Note: Removing structural parts from your model to substitute them with 3D printed parts voids the warranty. Please only use 3D printed parts that do not require removing parts from your model.
For more information about our warranty coverage, please have a look at our FAQs.
Step 1: Look for the warranty badge on the product page, it looks like this:
Step 2: Check the description next to the badge to verify that your part or frame is covered.
Step 3: Email us at email@example.com with a picture looking like this:
Step 4: Wait for a reply before you throw anything out, we will most likely request other pictures.
Step 5: We will need two pictures showing the part scratched on both sides:
Step 6: Once approved, we will send you a coupon valid for the parts covered by the warranty.
Important Note Regarding Electronics:
Electronics are not warrantied beyond being dead on arrival.
If for whatever reason you have no time to check the electronics within 7 days of receiving them, then no warranty or replacement will be granted.
So please only order this if you have time to check for proper functioning within 7 days of arrival.
Claims for defective parts emailed to us after this 7 days period is up will be denied.